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The Ins and Outs of FSOT on CDN
FSOT: The How to Be Successful Guide to Buying, Selling and Trading on CDN.

The Marketplace is a great place to buy, sell, trade, or give your new and used unwanted items. From diapers to clothes to shoes to books, the marketplace can allow you to find what you need or help others find what they need.

This will be suggestions with how to have positive transactions, how to avoid common mistakes in internet buying/selling/trading/shipping, and how to avoid being scammed.

Warning: Please review CDN TOS in regards to FSOT before participating in the marketplace. As much as we would like to see you avoid any 'bad' transactions, we can not guarantee that you won't and therefore you always B/S/T at your own risk.

__________________
~Buyers~

Pay Promptly-unless other arrangements have been made with the seller. Keep all communication with the seller until the transaction is complete. The communication between you and the seller can come in handy if there is a problem with the transaction.

Ask questions! If the seller has not put much of a description for the item-this should be a red flag for you to ask questions. It does not necessarily mean that the seller is hiding something but it is always wise to get as much information as possible in the beginning. Many transactions that have ended negatively could have been avoided had questions been asked early. Ask for additional pictures if the pictures are not clear or if you feel that you need to see more of the item. If the seller has stock photos in their listing and it is not a generic item, please ask for photos of the item they will be sending to you.

If you are buying a used item, expect a USED item. Used one time or one hundred times, it is used. Know that when buying used diapers, they have been washed in different detergents then you may use. Bleach or other cleaning agents may have been used on the diapers. It is highly recommended that used diapers be washed and stripped prior to using on a different child.

Shipping of Your Item Some buyers state in their listing when they expect to ship. If you need the item by a certain date, talk to the seller first and make sure that it has been agreed upon that the item will be shipped in time. Never assume. If you have not received notice of shipping through paypal or heard from the seller with dc#, then contact the seller. The length of time given to a seller to ship varies from person to person but after a week, it is ok to pm the seller and ask for DC# and when the item was shipped. Most people give 2 weeks before becoming 'worried'. This is for US packages. With Canada and International shipping keep in mind that shipping times can take a significant amount of time. It is not uncommon for packages to take 4-6 weeks to arrive from out of the US.

Something's Amiss...- -I sent money but the seller said they didn't receive it? Money is showing in paypal as 'not claimed'? It is likely that you sent the money to the wrong paypal addy. If this is the case, it can be fixed

-No shipping notice or DC# from seller. So you pm'ed and the seller hasn't answered? If you have given the seller 24 hours or so to answer and they haven't or if you can see that they read your pm but have not answered, it could be for a variety of reasons. We all know life happens but when sellers agree to a transaction by accepting your money they do have a responsibility to be in good communication with you. Please contact the Mod/Admin team if you find yourself in this situation. We can assist you in contacting the seller.

-I received my item(s): "It's great! It is 'as described'. Now what?"- Leave feedback for the seller using the itrader. Go to the seller's profile and click -Leave Feedback- for the seller. The seller should then leave FB for you. (Some sellers choose to leave FB as soon as receiving payment. The buyer should always leave FB once they have received their item.)

"The item(s) is not as described" ....more to come...

A Great Checklist and FSOT info from member kukukachoo:
FSOT Items:
Applicable to All Categories
pictures of Insides, Outsides & Close-Ups of flaws (avoid links to albums)
shipping cost (& handling time if yours is unique)
preferred methods of payment and terms
are trades an option or not?
namebrand or wahm name if known
stains (from what and to what degree)
smells (either stinkies or fragrances)
loose stitches/threads
what type of material is it (ie MF, bamboo, hemp)
holes, snags
has anything been repaired/replaced (elastic, snaps, velcro, seams, etc....)
if the item is dyed, is it set?
is there pet hair (or the possibility there could be?)
size and if it's true (any shrinkage or stretching)
*justify your abbreviations for condition (EUC, VGUC, etc) with details!


All Things Wool
measurements AND approximate age/size of child
felting
piling
type of wool
cuffable (will it stay up?)
stretchiness (or lack thereof)


Covers
condition of elastic (tight, relaxed or shot)
condition of PUL (cracked, bubbling or peeling)
condition of snaps (loose, missing or just not staying snapped anymore)
condition of velcro (weak, fuzzy, tabs splitting or curling)


All in Ones / All in Twos
condition of elastic (tight, relaxed or shot)
condition of snaps (loose, missing, or just not staying snapped anymore)
condition of velcro (weak, fuzzy, tabs splitting or curling)
condition of lining (soft, piling, thinning, etc.)


Fitteds
condition of elastic (tight, relaxed or shot)
condition of snaps (loose, missing, or just not staying snapped anymore)
condition of velcro (weak, fuzzy, tabs splitting or curling)
fading, piling of exterior
condition of lining (soft, piling, thinning, etc.)


Prefolds & Flats
piling
snappi/pin holes
measurements/size (not just stitching color)


Pockets
condition of elastic (tight, relaxed or shot)
condition of PUL (cracked, bubbling or peeling)
condition of snaps (loose, missing, or not staying snapped as well anymore)
condition of velcro (weak, fuzzy, tabs splitting or curling)
condition of lining (soft, piling, thinning, etc.)
condition of inserts & are they the same brand as the dipe they are being sold with (don't assume "with insert" means the original insert!)


*A few more tips that I can't really shorten enough to put in my list:
1) Keywords/Searches: In order for buyers' searches to turn up your post, a keyword has to match, right? So, if you have used only brand name abbreviations (FB for example) and a person types in the proper brand name (Fuzzi Bunz), your listing will not show in their results. To increase your number of "hits" you should always use BOTH abbreviations and proper names either in your title, in the body or both. Make sense? Oh, and you can only search terms with more than 3 letter so if you only uses WCW for example, people won't find your post!

2)Editing SOLD posts: Aside from marking an item sold and moving it to the bottom of the post, sellers should leave descriptions and photos as-is until a buyer has had a chance to receive their purchase and leave feedback. That way, if accuracy is a questioned by either party it can still be verified. I've starting doing "screen captures" on items I'm buying for that reason. Having done that means that even if the seller deletes or edits, I can still refer to the post as it was when I agreed to buy!

3) Photography Hints: On most point-and-shoot digital cameras you have a macro setting (and its icon is usually a flower). Using this setting and turning off your flash will result in better close-ups of details/flaws. You'll have to hold your camera very still as it's easy to get blurring when doing this. Photos need to be sized appropriately; too small and they're useless -too large and they won't fit on the screen and require scrolling. *When using Photobucket you must designate the size before downloading.

4) Titles Hints: Titles should be as informative as space allows and not just a catch phrase. (For example: "Prefolds Cheap" is not nearly as effective as a title that includes brand, quantity and size too. You'd be surprised how you might attract someone who wasn't even looking for prefolds but since they saw their brand and their size in the title, they decided to click anyway! Ideally, a good title will include brands, sizes and even gender (particularly for wool). Another note on titles: Once an item has sold, edit your title as well. It is a turn off to read a title, click on the post and then find that the item you were interested in was already sold. FYI: Editing a title is accomplished by clicking "Edit" and then clicking "Go Advanced".

5) Hover Feature: Work that hover feature to your advantage! You all have surely seen that when your mouse scrolls over a title, you are given a preview of a post. Well, this feature should be worked to your advantage! Don't waste the first few lines on the nitty gritty stuff or image codes. Use those first few lines to get your critical info exposed! Sum up all of your items and prices at the beginning of your post, then follow up with the details and photos. The goal is to make it so that a person hovering your title will get a snapshot of everything in your thread thus enticing them to click! This REALLY is a smart way to get your product in front of more people's eyes!

6) Shipping Hints: Sellers- Protect yourself with Delivery Confirmation! If a buyer doesn't receive their purchase and files a Paypal claim, you WILL lose without proof of delivery. Just consider the cost of DC as part of your selling prices and keep it in mind when accepting offers. FYI: For priority mail, delivery confirmation is free online (via Paypal or usps.com). For other types of postage purchased online, delivery confirmation is an extra $0.18. If you buy the postage at the actual post office, delivery confirmation will always cost $0.65-0.75.
*Remember- it's illegal to use PO mailers for uses other than their intended purposes (for example, turning a priority envelope inside out [even a used one] to ship 1st class)

7) Paypal Tip for Buyers: Always be sure to include your username and items you are purchasing either in the subject box or the notes box! Sellers may have a hard time matching your payment to your items without it. FYI: When you go to Paypal- on the final page of sending payment - if you look toward the bottom there are 2 boxes (one is subject field and the other is notes I believe). You can type into either of these as much as information as you like. It is always wise to describe what you are paying for because this is basically your receipt!
*As of 6/3/2009, Paypal chargese 2.9% fees on all transactions- funded or not- so you may as well just consider that part of your asking price now.

8) Feedback and Member Profiles: Is their feedback from buying, selling or trading? A member may have 10 ratings at 100% but a closer look may reveal they were only buying- not selling. As a buyer you should use all the profile information provided to you (such as join date, number of posts and type of feedback) to help you enter into a safe & informed transaction. For example: If someone joined yesterday, hasn't posted in forums and puts up a $200 lot- it may be suspicious! If a member is new and has little to no feedback here, just ask if they have feedback anywhere else or if any other members can vouch for them. On the flip side, it's nice when a new seller has that information already provided in their listings or even in their signature.

9) Money Orders & E-Checks: Sellers should never, ever ship until cash is in hand or credit has appeared in your account. For example: Do not ship until a Money Order is both received AND cashed. (There are counterfeit Money Orders in existence! Also, it is possible for a buyer to cancel a legitimate M.O. after mailing to you thus rendering them useless) Second example: E-Checks show up in your Paypal account activity just like a payment even before it has cleared. It would be an easy mistake to overlook the fact that it is a "pending" payment (and therefore no $ has actually been credited to you yet). This could result in your shipping the item prematurely. Since it can take about a week for E-checks to clear- the buyer could potentially receive their package in time to cancel that payment.


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